Keriya11 Privacy Policy

Welcome to keriya11. We are recognized as a trusted and transparent platform in Bangladesh's online gaming space. This Privacy Policy explains how we collect your personal information, the purposes for which it is used, and the measures we take to keep it secure.

By using the keriya11 website or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully in full. If you have any objections, contact our support team before using our services.

This policy applies to all keriya11 services — including the website, mobile app, live chat, email communications, and any other digital channels through which services are provided.

When you create an account and use our services on keriya11, we may collect the following types of information:

1. Information You Provide Directly

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Home address and nationality
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket account number)
• Messages or complaints you have sent

2. Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Time spent active on the platform and page visit data
• Gaming history, bets, and transaction records
• Data Collected via Cookies & Tracking Technologies

Keriya11 uses your information only for specific, legitimate purposes. We never sell your data or share it with unnecessary third parties. Your information is used primarily for the following reasons:

• Account Management: For registration, login, and profile management.
• Payment Processing: To ensure the security of deposits, withdrawals, and transactions.
• KYC Verification: To verify age and identity and to prevent fraud.
• Customer Support: To resolve your complaints or queries.
• Security Monitoring: To detect account hacking or unusual activity.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Promotional Communications: To send you offers and updates, subject to your consent.
• Service Improvement: Used for analytics to improve the platform experience.

Keriya11 may share your personal information with third parties only in limited, specific circumstances. Those circumstances are detailed below:

When information is shared:

• Payment Processor: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC Service Provider: With approved service providers for identity verification.
• Game Software Providers: Minimum data required to operate games.
• Legal Obligations: In response to a court order or a lawful request from a regulatory authority.
• Business Succession: In the event of a merger or acquisition, with the new entity.

Keriya11 uses industry-standard technology to keep your personal information and financial data secure. Our security framework is multi-layered and continuously updated.

• 256-bit SSL Encryption: Every data transfer on the website and app is encrypted.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: Advanced security to protect against cyber attacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Data Center Security: Servers secured at both physical and digital levels.
• Staff Training: Only authorized personnel have access to the necessary data.

Keriya11 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Types:

• Essential Cookies: Essential for login sessions, security, and core functionality.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: Anonymous data collection to understand platform usage.
• Marketing Cookies: To show you relevant offers based on your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain platform functionality.

Keriya11 believes every user should have full control over their own data. We therefore guarantee the following rights:

• Right to Access Your Data: You can request a copy of all information we hold about you.
• Right to Rectification: You can update any incorrect or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

Keriya11 strictly does not provide services to anyone under 18. We take the privacy and protection of minors very seriously and act responsibly in this regard.

• Age verification is mandatory at the time of registration.
• Proof of age must be submitted as part of the KYC process.
• If we are informed that data belonging to a minor has been collected, it will be deleted immediately.
• The account will be closed and any deposited funds will be returned.

Keriya11 does not retain any data beyond what is necessary. Retention periods are determined by the type of data and applicable legal obligations.

Keriya11 may update this Privacy Policy from time to time — when new services are added, laws change, or platform updates are made. We always communicate changes transparently.

• Registered email notifications will be sent for any significant changes.
• The "Last Updated" date at the top of the page is always kept current.
• Continued use of our services after an update constitutes acceptance of the revised policy.
• If you wish to close your account, you can contact support at any time.

For any questions, concerns, or requests regarding the Privacy Policy, please contact our dedicated Data Protection Team: